Job Opportunity
A Claims Specialist plays a vital role in managing complex medical and loss of income insurance claims, supporting individuals through serious illness, injury, or psychological distress.
This position requires working with vulnerable customers, applying trauma-informed communication, and demonstrating a deep understanding of psychosocial and financial impacts of illness and income disruption.
Key Responsibilities
* End-to-end management of complex medical and loss of income insurance claims
* Working with vulnerable customers, including those experiencing mental health challenges and financial hardship
About the Role
* Experience in mental health, injury, and chronic illness-related claims
* Strong grasp of loss of income calculations, including offsets, waiting periods, benefit caps, and pre-disability earnings
* Proficiency in working with vulnerable customers and complaints handling
Career Advancement
This opportunity offers a caring culture, hybrid working arrangement, access to professional development courses, and opportunities for career growth and professional development.