We are seeking professional, self-motivated, driven, and enthusiastic individuals to join our team at our luxury hostel/Boutique Capsule Hotel on the Royal Mile with CoDE - The CoURT.
CoDE offers high-quality accommodation with a combination of double and multi-share Pod bedrooms. We are a Capsule Hotel located just off The Royal Mile, opened in August 2019, with over 200 beds, communal kitchen, and social areas, all designed to the highest standards within a historic building. Our original site on Rose Street has been one of Edinburgh's top-rated accommodations for seven years.
WHO YOU ARE
We're looking for someone passionate about maintaining high standards as the CoDE family grows.
Role and Responsibilities:
You should be flexible and willing to work various shifts, including day and night reception shifts, as well as housekeeping. Reception duties include food & beverage sales and coffee service.
Night shifts may vary, but flexibility is appreciated to help you understand all aspects of the business.
Responsibilities include but are not limited to:
* Welcoming and caring for guests
* Checking guests in and out
* Upselling food & beverages, including making coffees with our Barista machine
* Bar work, including beer, whisky, and gin sales
* Kitchen assistance and food running
* Hosting events for guests
* Resolving guest comments fully
* Processing card payments
* Selling tours and products to enhance guest experience
* Responding to requests, calls, emails, and reviews in a friendly manner
* Completing necessary reports (e.g., lost property, logit tasks)
Housekeeping
* Maintaining high cleanliness standards each shift
* Handling linen deliveries, making beds, and cleaning rooms and bathrooms
* Cleaning common areas and kitchens
* Preparing guest departure rooms for new arrivals
Caring for the building
* Following health and safety policies
* Ensuring doors are locked
* Reporting maintenance issues and lost & found items
* Keeping common areas clean and tidy
* Providing feedback on guest comments
REWARDS
* Opportunity to be part of an innovative, growing brand open to new ideas and initiatives
* Free stays: Up to 5 complimentary overnight stays annually for you and a guest, subject to availability and conditions.
* Family & Friends Discount: Up to 30% discount on accommodations at CoDE and Destiny properties, across 7 stays annually.
* Birthday Vouchers: Celebrating your special day with a voucher.
* Employee Recognition: Regular acknowledgment of achievements via communication channels.
* Tour Partnership Program: Discounts on city tours.
* Staff Food & Beverage Discounts: 20% discount on all food and drinks.
* Team Events: Regular gatherings and team-building activities.
* Volunteering Days: Up to one paid day annually for external volunteering, with management approval.
If you believe you have the qualities we're looking for, please send your CV and a cover letter explaining why you want to join our team.
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