Manager Network Operations, Queensland Health
Take the next step in your career with this exciting opportunity Digital Infrastructure Services, Enterprise Technology Services Branch.
The role
Ensure the technical delivery of all infrastructures that enables user access to enterprise systems to defined service levels
Key responsibilities:
* Lead, develop and manage a technical team in the delivery, operation and support of the enterprise infrastructure that enables access to enterprise systems to ensure defined service levels are met.
* Collaborate with other operations teams within the branch to ensure the alignment and integration of operational services, processes and service levels across the branch.
* Manage the provision and implementation of enterprise Access infrastructure and assets in accordance with the defined implementation plan for resource capacity to ensure infrastructure is optimised.
About you
We are searching for someone who:
* Demonstrated ability to develop and promote ITIL Service Management processes primarily incident / problem / change / release / configuration management. (SFIA Code: ITMG 6).
* Proven general understanding and high level technical knowledge in some of the following technology domains, to provide technical direction, standardisation, professional advice and support of enterprise infrastructure in a large customer focus organisation: (SFIA Code: TECH 6)
o External Access solutions;
o Enterprise Network, both Wide and Local Area; Wireless technologies;
o IP Telephony, Quality of Service models, Load balancing; Directory Services (e-Directory and Active Directory); Authentication, Access, and Authorisation technologies; DNS and DHCP;
* High level interpersonal, written and oral communication skills including the ability to negotiate, advise, influence others and work collaboratively with people including senior business, technical stakeholders and external service providers to make (NHS Effective and Strategic influencing, SFIA Code: RLMT 6, ITCM 6)
* Well-developed management skills and knowledge including high level ability in the areas of planning, managing resources, process compliance, budget preparation and financial management. (SFIA Code: FMIT 5, ASMG 6)
* Understand, support and promote the organisation's vision, mission and business Ability to communicate the vision for improved service delivery and bring it alive, inspire people to contribute and lead change initiatives. (NHS Drive for Results & Drive for Improvement)
* Proven ability to lead, manage and mentor teams of strategic and operational ICT professionals in line with contemporary human resource management practices to achieve defined service levels in the integrated operation of complex enterprise information services. (NHS: Leading change through people).
Why work with us?
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes
* 12.75% superannuation
* 17.5% leave loading
* 38/36.25 hour full time work week
* Access to 24/7 confidential employee support providers and counsellors including for immediate family members
* Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
* Career progression with more than 300 diverse career pathways and career support to take you further
* Access to a variety of programs and initiatives to support training and career growth.
* Grow your skills through hands‑on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.
Our commitment to equity, diversity and inclusion
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.
Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.
Ready to apply?
For further information on how to apply please review the attached Role Description.
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