Join to apply for the Customer Service Executive role at Honest to Goodness
This role is full-time, 38 hours a week, based in Villawood.
About Us
At Honest to Goodness, we believe in the power of wholesome, organic living. As a leading supplier of organic and natural products, we are committed to sourcing and delivering the highest quality, ethically produced goods. Our mission is to make a positive impact on the health of our customers and the planet by offering a wide range of sustainable and delicious options.
We are a dynamic company that values growth, collaboration, and innovation. We offer our team members opportunities to develop their skills and advance in their careers while contributing to a meaningful mission.
This Role Will Require You To
* Be the first point of contact and provide excellent customer service to wholesale, online and retail customers who have enquiries, complaints or require assistance.
* Respond promptly and professionally to customer enquiries, issues and cases via phone, email or chat to provide solutions, ensuring customer satisfaction.
* Accurately document customer interactions and transactions in Zoho CRM and Zoho Desk.
* Identify and escalate priority issues, complaints, or any inefficiencies in process to the Customer Service Team Leader.
* Collaborate cross-functionally to resolve customer issues and concerns.
* Proactively work with the sales, marketing and logistics teams on various projects.
To Be Successful For This Role You Must
* Proven experience in a similar role.
* Highly motivated, pro-active attitude.
* Excellent verbal, written and interpersonal skills.
* Team player with a “can do” attitude.
* Ability to work independently in a team environment.
* Microsoft Office Skills (Word, Excel and Outlook).
* Experience with Zoho CRM preferred, but not essential.
* Proven experience with accessing and updating company systems.
Why Join Us?
* Be part of a dynamic team that values innovation and growth.
* Contribute to a company committed to sustainability and ethical practices.
* Enjoy opportunities to develop your career and expand your skills.
How To Apply
If you're enthusiastic about organic living and want to contribute to a company that values integrity and sustainability, we would love to hear from you! Please submit your resume and a cover letter detailing why this role is for you.
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