Job Opportunity
An experienced Oracle CRM Application Support Specialist is required to work on the development and support of a new Engagement & Relations Management ecosystem.
The role will involve hands-on configuration and administration of the system, data work, as well as regular communication with both the business and team members across IT.
Key Skills and Qualifications
* Extensive experience in the analysis, design, configuration, administration and support of complex CRM solutions, with an emphasis on Oracle Service Cloud/RightNow implementations.
* Substantial experience working with highly integrated and complex ecosystems comparable to the one described.
* Significant experience working with large volumes of data, with a focus on data quality, data analysis and reporting.
* Demonstrated ability to communicate effectively with business users to refine requirements and design integration solutions that meet their needs.
* Demonstrated ability to quickly become a productive member of a cross-functional team.
* Demonstrated skills in personal time management and the ability to maintain high productivity with minimum supervision.
* Demonstrated ability to lead, teach and mentor less experienced information technology staff.
* Additional experience configuring Oracle Marketing Cloud (Eloqua platform) would be beneficial.
* Demonstrated understanding of the business user perspective and the ability to develop technical designs in response to evolving user requirements is essential for success in this role.
Successful applicants will possess excellent analytical and problem-solving skills, with the ability to adapt to changing priorities and deadlines. They will also have strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
Benefits
This is an exciting opportunity to work on a challenging project and contribute to the growth and success of the organization.
Other Information
Applicants should be able to demonstrate a proven track record of delivering high-quality results in a fast-paced environment.