Introduction Bright & Duggan Group is built on the principles of United, Trusted, Accountable, and Visionary. These values serve as the foundation for our team and guide our approach to work and interactions with clients and colleagues. We expect all employees to consistently promote and uphold these values. As Bright & Duggan team members, our employees act as ambassadors for the whole group. Our diverse portfolio comprises of four main pillars: strata management, integrated resort management, building and facilities management and asset management. To foster growth and extend our service offerings and reach, we expect our employees to actively promote all brands and products associated with Bright & Duggan. Description Leadership opportunity available to manage a high performing Strata team, located in our new head office in St Leonards. Skills And Experiences Bright & Duggan Group are recruiting a Branch Manager to join their team located in St Leonards. Reporting to the NSW State Manager, the successful applicant will manage a team of up to 10 people. The purpose of this position is to provide leadership and management to the Strata Management team to ensure that the branch is managed and administratively efficiently. This includes being able to work with relevant teams to implement required changes, including legislative changes. The Branch Manager is also responsible for the financial strength and operating efficiency. This role is well‑suited to anyone who enjoys developing people, strengthening client relationships, and shaping the way a branch operates day‑to‑day. If you’re looking for broader responsibility, more influence, or a pathway into higher operational leadership, this is a meaningful step forward. Why this is a great career opportunity: Gain exposure to state‑level strategy, decision‑making and operational performance. Build your leadership capability by coaching, guiding and developing a full branch team. Broaden your commercial skillset across budgeting, revenue growth, reporting and portfolio planning. Deepen your understanding of risk, compliance, and client engagement at a strategic level. About the role: The Branch Manager leads a team of Strata Managers and Strata Assistants, sets the branch culture, and ensures we are delivering consistent, high‑quality service to our clients. The role balances people leadership, operational oversight, and direct client engagement. Key responsibilities: Supporting and developing your team through coaching, regular 1:1s and clear expectations. Managing branch operations — budgets, GO reporting, cost control, revenue targets and portfolio allocations. Owning escalations and maintaining strong relationships with key committees and owners. Ensuring compliance with legislation and internal standards. Responding to NPS outcomes and driving improvements. Attending evening meetings when required. Contributing to new business opportunities and managing a small portfolio if needed. About You: A minimum of 5 years’ experience as a Strata Manager. Previous experience at managing a team. The ability to multitask & prioritise your work load Possess leadership skills along with the ability to motivate a team. Experience with complex buildings and layered schemes. Be conversant in strata legislation. Have strong customer service skills, including dispute resolution abilities. Why join us? Hybrid/Flexible Working options Excellent working environment – we are known for our flexible and inclusive working environment. Ongoing education and learning both internally and externally. Employee Assistance Programs – we look after YOU. Salary Sacrifice Novated lease options. First Aid & Mental Health First Aid Officers on site to support YOU. Wellness Leave. Lucrative employee referral program. Recognition and reward events. Annual Flu shots. Birthday Leave. Applying for this position starts with an online application. Short-listed candidates will be contacted for an initial phone screen followed by a face-to-face interview. The final stage of our process will involve a psychometric assessment, criminal background check, and reference checks. We believe in nurturing a diverse and inclusive workplace to build for a bigger and brighter future. As an equal opportunity employer, all candidates will receive consideration without regard to race, religion, gender identity, or age. Applicants must be legally entitled to work in Australia.