Job Title: Site Operations Leader
Are you a results-driven professional with a passion for operational excellence and customer satisfaction? We are seeking a dedicated Site Operations Leader to oversee and lead our operations at our Queanbeyan and Nowra sites.
The ideal candidate will have strong experience in managing teams, driving operational performance, and developing high-performing teams. They will be responsible for ensuring KPIs are met, driving improvements in service quality, and overseeing customer relations.
The successful candidate will also play a key role in budgeting, forecasting, and achieving business goals. They will ensure that legislative requirements are met and all site activities align with our safety, operational, and performance standards.
The Role:
• Develop and foster a culture of safety, operational excellence, and continuous improvement.
• Achieve year-on-year improvements in safety and operational metrics across both Queanbeyan and Nowra sites.
• Lead the implementation of HSE management systems, ensuring a zero-fatality safety culture and compliance with all health, safety, and environmental standards.
• Develop and deliver business and market plans that execute our operational strategy, while actively monitoring and managing short- and long-term business objectives.
• Champion superior customer service, focusing on delivering high-quality experiences and driving positive customer satisfaction through regular feedback and KPI management.
• Build, develop, and retain high-performing teams through effective people management strategies, including employee engagement, coaching, mentoring, and succession planning.
• Drive cost management initiatives, ensuring cost-effective service delivery while optimizing value-added services for customers.
• Oversee the Canberra P&L, monitor and report on budget variances, and activate improvement initiatives in collaboration with Finance and Commercial support teams.
Pre-Requisites for Success:
• At least 3 years of experience in a leadership role, managing teams and driving operational performance.
• Strong experience in P&L management, including budgeting, forecasting, and financial reporting.
• Proven ability to develop and mentor high-performing teams, driving employee engagement and professional development.
• In-depth understanding of COR legislation and associated responsibilities.
• Forklift and HR driver's license is essential.
• Excellent communication and interpersonal skills, with the ability to engage and influence effectively at all levels.
What Moves You?
At Toll, we are passionate about delivering what matters. We see every day as an opportunity to build meaningful connections, find new ways to solve problems, and collaborate in friendly, caring teams supported by approachable leaders who give us the autonomy to make decisions with impact.
We offer industry-leading training, alongside talented experts, empowering you to take on diverse challenges and new responsibilities to move our customers, and our world further.
Feel free to apply if you have similar skills and are willing to learn - we value a diverse, inclusive, and authentic workplace.