Sydney
Wealth Management
Permanent
Our client provides a full brokerage service to individual clients investing in both domestic and international equities, and wealth management services including financial planning, margin lending and managed funds investments.
A key function of the Adviser Assistants role is the ability to deal confidently with Private Client Advisors and their HNW clients in a high volume, time critical environment.
The ideal candidate will come with 1-3 years' experience in a retail equity trading client services or operations role, and ideally would have completed their RG146.
RESPONSIBILITIES:
Extensive interaction with Advisers and clients including, but not limited to:
* Act as liaison between dealing desk, internal departments, external organisations, service agents, and clients
* Answer all incoming client calls and respond to client email queries
* Taking and placing orders (IRESS)
* Managing bulk trades (IRESS)
* Executing BPOs
* Preparation and collations of all information required prior to client meetings including, Financial Summary reports, portfolio performance, preferred stock recommendations and research etc,
* Monitor and liaise with Advisers on any failed settlements and provide daily reports
* Supervision of self-managed super funds (SMSF); payment of minimum pensions and tax appropriate concessional and non-concessional contributions
* Assisting with settlement queries
* Preparing daily Cash Management Trust (CMT) redemptions and lodgements of term deposits
* Assistance with Floats/IPOs/Placements/Corporate Actions
* Post client meetings, work with Advisers regarding action points, delegation of these action points and ensuring these are all completed.
* Provide advisers with post meeting email to ensure clients are continually updated
* Provide clients' accountants with tax reports and liaise with them regarding reporting queries
* Quoting market prices on indices, ordinary shares and options
* Management of upcoming corporate actions, Floats, IPOs
* Liaising with Advisers regarding details, timeline and participation in Corporate Actions
QUALIFICATIONS/ EXPERIENCE:
* Previous customer and client relation experience within a professional environment preferably within the stockbroking / wealth management industry
* Previous experience managing the after-sales service and ongoing relationship including client satisfaction levels and enhancing the service level
* Degree Qualified within a Banking related discipline
* RG 146 (ideally – if not will be paid for to study)
* Excellent communication and influencing skills
* Ability to work under pressure and to tight timeframes within a team
* Goal-oriented with demonstrated drive and initiative.