As Australia's largest provider of housekeeping staff to Luxury hotels, Empire Hospitality delivers the highest calibre in guest service and satisfaction. Our years of extensive experience has given us the ability to understand, and accommodate our client's highest standards.
Due to increased business demands, we are looking for a Housekeeping Coordinator to join our Housekeeping team. This is your opportunity to foster a career in hospitality within a reputable housekeeping group and be part of a hardworking and innovative team. The ideal candidate must be committed to being part of a team dedicated to providing quality customer service and continually looks for ways to exceed our clients guests' expectations.
Key Responsibilities
* Responsible for daily signing in and out of all worksheets and all keys to associates
* Control rooms cleaning flow and return
* Allocation of work to Housekeeping Attendants, AM and PM.
* Ensure that all guest requests are logged correctly at all times and dealt with in a speedy and efficient manner.
* Ensure that any complaints are dealt with in a professional manner. Take immediate corrective action and ensure that all complaints are passed onto a supervisor or Executive Housekeeper.
* Communicate daily with Front Office, Engineering and related departments for all requirements. Ensure that prior work is carried out.
* Responsible for reporting all maintenance to the Engineering Department through work orders on the computer system
* Responsible for managing Lost and Found.
* Communicate daily with staff members and supervisors information, which is designated from the Housekeeping office.
What we need from you
* A minimum 2 years proven experience as a housekeeping coordinator/ Supervisor experience in a busy hotel.
* Be flexible to work various shift times, including AM, Mid and PM shifts.
* Proven experience working with Opera PMS and preferably experience with Hotsos or Knowcross
* Flexibility with the ability to step up as a floor supervisor
* Proven time management skills and the ability to quickly identify issues and find solutions
* A can do attitude
* Professional approach
* Leadership qualities
Working at Empire Hospitality is a career and as part of a dedicated team of professionals we are committed to the success of our team and our clients at all times.
NB: Only suitable candidates will be contacted.