Customer Success Consultant
We are seeking a seasoned professional to spearhead our customer success initiatives, driving growth and satisfaction through strategic account management.
1. Key Responsibilities:
This role involves overseeing the development of assigned accounts, fostering relationships with key decision-makers, and collaborating with internal teams to deliver solutions that meet customer needs.
2. Develop a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for your assigned account and/or territory.
3. Establish and maintain strong relationships with C-suite executives across various industries, understanding their business objectives and challenges to position ServiceNow as a trusted partner.
4. Arrange and conduct initial executive discussions and presentations to showcase ServiceNow's capabilities and value proposition.
5. Work closely with Solution Consulting counterparts to deliver tailored demonstrations and proofs-of-concept, leveraging industry expertise to drive customer engagement.
6. Develop and implement customer success strategies to enhance customer experience, including process improvements, training, and adoption support.
7. Be the primary point of contact for customers, providing proactive support, issue resolution, and ensuring high levels of satisfaction through regular check-ins and progress updates.
8. Collaborate with internal stakeholders to align sales, marketing, and product efforts, driving revenue growth and expanding market presence.
9. Develop and present customer success stories and case studies to demonstrate value and impact, informing future business strategies and product development.
* Pursue opportunities for upselling and cross-selling, leveraging existing customer relationships to expand service offerings and increase customer lifetime value.