We're searching for a Level 2 Technician who's passionate about solving problems, supporting clients, and working with the latest tech.
You'll be joining a friendly, collaborative service desk team where your expertise will make a real difference. If you love tackling complex issues, mentoring others, and working across a modern tech stack, this could be your next big move.
What you'll do:
- Provide advanced remote and in office support for a wide range of IT challenges, from Microsoft 365 admin and Exchange to Azure cloud services and Power BI reporting.
- Troubleshoot networking issues (Fortinet/Cisco), set up VPNs and DNS, and resolve those tricky problems that go beyond Level 1.
- Share your knowledge with Level 1 team members, helping them grow and ensuring the best outcomes for clients.
- Keep documentation up to date and escalate critical issues when needed, always aiming for service excellence.
If you're a great communicator, love problem-solving, and want to grow your skills in a supportive environment, bring your initiative, customer focus, and drive to make a real impact.
If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Nicole Guala at Clicks IT Recruitment on.
At Clicks we embrace diversity, inclusion and equal opportunity. We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please call or email
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📌 Level 2 Technician
🏢 Clicks It Recruitment
📍 Melbourne