Medical Receptionists Urgent Care Clinic Lilydale
Access Health and Community – Richmond NSW
Join our legacy of compassionate care at Access Health and Community (AccessHC).
We are a trusted healthcare provider with over 150 years of service, delivering integrated, person-centred care through our medical clinics in Richmond, Hawthorn, and Doncaster.
Our services include General Practice, Allied Health, Mental Health & AOD, Community Health, and more.
Key responsibilities
Provide friendly and welcoming service to all customers at our Urgent Care Clinics, which offer urgent, non-emergency care to reduce pressure on hospital emergency departments.
Offer administrative support to the medical team and provide customers with information about AccessHC services and activities.
Assist customers in connecting with services directly or by referring them to the appropriate team.
Maintain strict confidentiality.
Arrange and coordinate interpreting/translating services when required.
Book and reschedule appointments for customers attending in person.
Collect and process payments and claims for services delivered.
Demonstrate outstanding interpersonal, communication, time-management, problem-solving, and negotiation skills.
Work independently and as part of a team, building rapport quickly and showing emotional intelligence.
Use Microsoft Office Suite; experience with TRAKCare, Pracsoft, HICAPS, Medical Director Clinical, or Titanium is desirable.
Required skills and experience
Excellent organisational skills and attention to detail.
Strong administrative support experience.
Customer Service training from hospitality or telecoms is desirable.
Demonstrated ability to relate to people from diverse social, cultural, and ethnic backgrounds.
Experience using Microsoft Office Suite and other relevant software applications.
National Police Check and Working with Children Check.
Evidence of right to work in Australia and a valid Driver's Licence.
Benefits and culture
Flexible shift options to suit your lifestyle and work-life balance.
Salary packaging, sick leave, holiday, and parental leave.
Employee Assistance Program (EAP) and ongoing professional development.
Supportive, values-based culture that empowers staff to grow and thrive.
Opportunity to purchase additional leave and annual leave loading.
Generous salary packaging up to $15,990 per annum plus $2,650 meals/entertainment expenses.
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