Customer Experience Specialist
The Role
In this critical position, you will be responsible for delivering exceptional customer experiences, working closely with the client's community across various channels. The successful candidate will be able to respond to customer inquiries promptly, empathetically, and effectively, ensuring a seamless and satisfying interaction.
About the Ideal Candidate
We are seeking a highly motivated and dedicated individual who is passionate about providing outstanding customer service. The ideal candidate will possess excellent communication skills, both verbal and written, and be able to understand and address customer needs with ease.
Key Skills and Qualifications
* Communication Skills: Excellent verbal and written communication to interact with customers professionally and resolve their inquiries.
* Customer Service Orientation: Ability to understand and address customer needs promptly and courteously.
* Problem-Solving Skills: Capacity to analyse issues and provide appropriate solutions efficiently.
* Adaptability: Flexibility to handle various customer situations and adapt to different scenarios or changes in procedures.
* Stress Management: Capability to remain calm and composed under pressure to maintain quality service during busy or challenging periods.
Benefits
* A comprehensive remuneration package including base salary of $77,000+ super.
* Flexible working arrangements.
Requirements
* Availability to work 8:30am to 5:00pm Monday to Friday (No weekend work).
* Demonstrated ability to provide exceptional customer service.
* Ability to obtain a current police check.
* Must be an Australian Citizen or Permanent Resident.