When people face a legal problem, most don't know where to start. LawConnect exists to change that - helping everyone understand their situation, build confidence, and find the right legal help when it matters most.
We're redefining how consumers get legal help by combining AI with our leading lawyer marketplace. Backed by one of the largest legal software companies globally, we bring the stability and resources of an established business with the speed and ambition of a well-funded startup.
This is an environment built around innovation, experimentation, and moving quickly. Small team, real momentum, and a global ambition. You'll work alongside talented people who care deeply about making legal help accessible to everyone.
The Role
You'll lead the consumer experience from vision to execution - owning the strategy and roadmap for how people experience LawConnect, from that first uncertain search through to genuinely understanding their situation and taking the right next step.
Working across a cross-functional team of engineers, designers, and data specialists, you'll shape the full consumer journey: how we help people make sense of their legal problem, build enough confidence to act, and stay engaged through the process. You'll drive discovery, run experimentation, and ship improvements that move meaningful consumer metrics.
You will own and drive
* Consumer experience strategy - defining the vision for how people experience a legal moment and identifying the highest-leverage points to help them move forward with clarity and confidence.
* Discovery and research - interviews, usability testing, and behavioural analysis to deeply understand what prevents people from getting legal help.
* AI-powered product experiences - leveraging AI tools and emerging capabilities to create smarter, more personalised ways for people to understand their situation and navigate their options.
* Funnel optimisation and growth - experimenting across onboarding, job submission, matching quality, and consumer follow-through to drive conversion and engagement.
* Trust and confidence - the signals and design decisions that help people feel certain they're in the right place and taking the right next step.
* Cross-functional execution - partnering with engineering, design, data, and commercial to plan, deliver, and learn from what gets shipped.
What You'll Bring
* 8–12+ years in product roles, with significant time owning consumer-facing products end-to-end and leading product direction.
* Strong product sense and analytical depth - comfortable in funnels, cohort data, and behavioural metrics, with a track record of optimising core funnels and driving measurable growth.
* Technical understanding - ability to collaborate effectively with and drive a technical engineering team, translating complex problems into clear product requirements.
* Fluency in AI tools, trends, and how emerging technology enables better product experiences. You stay close to what's possible and can identify where AI creates step-change improvements.
* Strong discovery practice - user interviews, usability testing, hypothesis testing — and the rigour to instrument and learn from what you ship.
* Experience in high-consideration consumer categories where trust and clarity are critical to conversion (legal, health, financial services, or similar).
* Comfort with ambiguity and pace. You move fast, adapt readily, and don't need a playbook.
You Are the Type of Person Who...
* Communicates precisely — clear on the what, the why, and the how.
* Obsesses over the user and never loses sight of the person on the other side of the screen.
* Has a bias to action and high ownership under ambiguity.
* Is commercially minded — able to balance user value with growth objectives.
* Can bridge product vision with technical execution, earning the trust of engineers and designers alike.
What You'll Get
Your work matters. Helping people navigate some of the most stressful moments of their lives is not an abstract mission — it's what this product does every day.
* Real ownership and trust — you'll lead the consumer experience and be accountable for real outcomes.
* A seat at the table in shaping a new category of products combining AI and human expertise.
* Genuine startup energy — small team, fast decisions, real trajectory, backed by an established leader in legal technology.
* Competitive compensation, flexible hybrid working, and room to grow as the company scales.
LawConnect is an equal opportunity employer. We're committed to building a team as diverse as the people we serve.
#J-18808-Ljbffr