Team Leader, Quality Assurance and Capability
Join to apply for the Team Leader, Quality Assurance and Capability role at Australian Retirement Trust.
Location: Brisbane or Sydney
About the role
This is a strategic leadership opportunity with long-term impact. You’ll lead a team on its growth journey, uplift capability, strengthen collaboration, and embed a culture of excellence across ART Life Operations. The remit spans Claims and Underwriting enablement; you’ll evolve practices, broaden technical focus, and improve engagement with business stakeholders. This role offers the chance to build something enduring, with the support of a leadership team that values foresight, clarity, and collaboration.
Day to day
- Lead a team of Quality Assurance and Technical Specialists across Claims and Underwriting.
- Coordinate quality assurance reviews and support the development and delivery of technical learning initiatives.
- Oversee the operational implementation and refinement of the Underwriting Rules Engine (URE).
- Foster strong partnerships and a collaborative culture to drive consistency and quality in team outputs.
- Support ongoing improvement in Claims QA to enhance engagement, efficiency, and outcome delivery.
- Enable Claims and Underwriting Technical Specialists to focus their expertise strategically to maximize value for the business.
- Foster a high-performing, collaborative, and member-focused team culture.
- Represent the team in operational forums and contribute to cross-functional initiatives.
This role is a permanent chance.
About you
- You are a confident, people-first leader who guides teams through growth and transformation. You build trust, unify diverse specialties, and inspire others.
- You have proven leadership experience and a passion for coaching and capability uplift.
- You have life insurance expertise in claims and/or underwriting or quality assurance.
- You have strong communication and stakeholder engagement skills.
- You have a sharp eye for detail and strong analytical skills.
- You can manage multiple priorities with focus and clarity.
About us
Our 2.4 million members trust us to manage over $330 billion in retirement savings. We foster an inclusive culture where you’ll be valued and heard. We encourage you to be yourself and do great work.
How to apply
Apply online now. Applications close COB 13 October 2025. We welcome applicants from diverse backgrounds and abilities. You’ll receive updates after the closing date about next steps.
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📌 Team Leader, Quality Assurance and Capability
🏢 Australian Retirement Trust
📍 Brisbane