Role Description
L3 – Senior Network Specialist
Salary: AUD 108,571 – 119,893 Annual Gross
Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.
Work Arrangement: This role operates within a 24/7 NOC/Support environment. Candidates must be willing and able to work rotating shift rosters and participate in an on‐call roster as required.
Roles and Responsibilities
* Lead the design and architecture of enterprise and cloud‐based network solutions.
* Own and resolve network incidents, coordinating with cross‐functional teams and vendors.
* Act as the primary escalation point for critical network issues and functionality.
* Oversee incident, problem, and change management processes; ensure SLA/KPI compliance.
* Drive operational excellence in a 24/7 support environment, including on‐demand remote escalation.
* Manage lifecycle operations, platform upgrades, and new project rollouts.
* Perform advanced troubleshooting and root cause analysis for complex network issues.
* Prepare technical documentation and reports for internal stakeholders and customers.
* Mentor and guide technical teams during major incidents and problem resolution.
Required Skills & Experience
Experience: Minimum 10+ years in ICT Network Engineering, service provider, or enterprise network management.
Technical Expertise
* Dynamic routing protocols (BGP, OSPF), VPN, IPsec.
* Wireless solutions (Cisco, Aruba), WAN technologies (Ethernet, 3G/4G/5G).
* Integrate Prisma SD WAN with Palo Alto NGFW for unified security enforcement
Tools
* Strong troubleshooting skills and ITIL knowledge.
* Excellent documentation, communication, and collaboration skills.
Certifications
* Professional‐level certifications: CCNP ENSDWI (300‐415), CCIE plus vendor‐specific certifications (Cisco, Juniper, Aruba/HP, SD‐WAN).
* Palo Alto certifications (PCNSE / Prisma SD WAN)
* Cisco certifications (CCNP / Meraki specific exposure)
* Experience in SASE/SSE transformation programs
Additional
* Excellent written and verbal communication skills
* Strong attention to detail and outstanding analytical and problem‐solving skills.
Benefits
* Income Protection Insurance
* Paid Parental and Volunteer leaves
* Employee Assistance Program (EAP)
* Flexible working arrangements (hybrid, reviewed case‐by‐case basis)
* Health Insurance Discount and Well‐being Program
* Access to Fitness and Gym Memberships
* Salary packaging and novated leasing
All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
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