**Fraud Officer - 31593**
- Max Term Role
- Parramatta, NSW
- Amazing job opportunity
**How will I help?**
As the Fraud Officer you will be working within the Financial Crime and Fraud Prevention (FCFP) team, you will be responsible for handling inbound and outbound phone calls, actioning fraud alerts, conducting investigations relating to suspicious or fraudulent activity, liaising with other teams within Risk & Fraud Operations and ensuring compliance with our policies and procedures.
Our operational hours are Mon - Fri 8am to 5pm. You will be rostered 5 days a week for 38hr per week.
**What's in it for me?**
You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is helping Australians succeed. So we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
**What do I need?**
You will have demonstrated experience in delivering superior customer service and operational experience in handling sensitive customer matters.
You must have strong written and verbal communication skills, excellent time management skills and ability to meet key performance indicators. Also, you must have the ability to learn multiple banking systems, procedures and operate efficiently across platforms.
**What is it like to work there?**
We aim to provide one big, supportive team of people who love helping others succeed. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we're proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.
**How do I Apply?**- The health and wellbeing of our employees is our top priority. We've developed clear standards to ensure our people are confident, safe and healthy whether they're working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines._