Customer Support Team Leader
The role of a Customer Support Team Leader is crucial in ensuring the optimal functioning of our customer service department.
As a key member of our support team, you will be responsible for leading a team of five staff and collaborating with other managers to drive business growth through enhanced customer experience.
The ideal candidate should possess three years of customer service experience, preferably at a senior level, and demonstrate resilience in achieving goals despite obstacles.
A competitive remuneration package, employee discounts, opportunities for career advancement, ongoing training and development, and a friendly work environment make this role perfect for Senior Service Advisors or Service Advisor Team leaders.
Key Responsibilities:
* Leading a team of five staff members to achieve customer satisfaction targets.
* Developing and implementing strategies to improve customer retention and experience.
* Providing guidance and mentorship to team members to enhance their skills and performance.
* Collaborating with other departments to ensure seamless communication and efficient workflows.
Requirements:
* Three years of customer service experience, preferably at a senior level.
* Strong leadership and team management skills.
* Excellent communication and interpersonal skills.
* Ability to prioritize tasks efficiently and manage multiple projects simultaneously.
* Proficiency in Microsoft Office applications.
Benefits:
* Competitive remuneration package.
* Employee discounts.
* Opportunities for career advancement.
* Ongoing training and development.
* Supportive and fun work environment.
Why Join Us?
At our organization, we value our employees and strive to create a positive and supportive work environment. We believe that our employees are our greatest assets, and we are committed to helping them grow and develop in their careers.