Customer service & sales consultant (melbourne)

Permanent

14 Feb 2026 11:59pm

Customer Service & Sales Consultant

As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in‐store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go‐To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.

Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

SWAN HILL

• Part‐Time available
• Store hours vary - search your store

• 12% Superannuation
• 10% Variable Remuneration – the eligibility, calculation and payment will be determined by the Variable Remuneration plan's rules (which we may change from time to time).
• The first 2 months guaranteed while you learn on board.
• Generous Discounts: 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options: 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning, and develop your career with the Future Ready program designed to build on your skills and prepare you for your next step.
• Flexibility: We offer versatile working hours and a supportive approach to parental leave – do it your way!
• Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.
• Inclusive Culture: Join a diverse and inclusive team where everyone's unique perspective is valued and respected.

• Great Communication Skills: You're a natural at connecting with people and making their day better.
• Solution‐Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You're motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You're eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can‐do attitude, even when things get busy.
• Customer‐Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we'll teach you the rest!