Overview
You've been grinding remote tickets for years.
You've mastered the queue.
You've soloed Exchange.
You've tanked Azure outages and DPS'd your way through AD forests.
Now it's time to squad up with a team that backs your skills, feeds your curiosity, and actually makes work fun.
We're First Focus—Australia's top MSP (Cloud Tango says so, 8 years running).
With 300+ staff across 4 countries, we're growing fast, evolving constantly, and building careers with purpose.
Our leadership backs our techs, our culture values curiosity, and our clients are genuinely great to work with.
This isn't just another support role.
It's a chance to:
What You'll Be Doing
Slaying tickets across Microsoft AD, Azure, M365, and Exchange
Troubleshooting desktops, servers, firewalls, and networks like a boss
Supporting cloud platforms—Azure AD, Entra, Hyper-V, Citrix, AWS (no VMware, sorry)
Jumping into project deployments when things get spicy
Collaborating with senior engineers to keep environments clean, lean, and mean
Occasionally venturing out to client sites (fuel, tolls and parking's on us, not on you)
Requirements / What You'll Bring
Deep knowledge of AD (mostly Azure but still a little bit of on-prem too) and end-user support wizardry
Solid grasp of Windows Server, Exchange, and cloud platforms
Comfort across the stack—from desktop to firewall, LAN/WAN included
Experience with ticketing systems and a knack for making users feel heard
Great comms, great attitude, and a genuine love for solving problems
Driver's license + car (for those rare but heroic onsite missions)
Benefits / What You'll Get
Up to $80k package, plus training and flexibility