Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.
Overview
Lead the Future of Workers' Compensation at Gallagher Bassett!
We are seeking an enthusiastic and collaborative Branch Manager to join our Workers' Compensation leadership team. This role is pivotal in overseeing the operations of our claims teams, ensuring a high-quality claims service for Injured Workers and Employers. You will lead Team Managers, driving excellence in claims strategy and people leadership.
Responsibilities
* Daily Management: Provide day-to-day support to your teams, ensuring a professional and customer-focused claims service.
* Relationship Building: Develop and maintain strong business relationships with staff, Worksafe, employers, and service providers.
* Innovative Solutions: Work with your teams to implement innovative solutions that enhance claimant and client experiences.
* Performance Analysis: Analyse team performance trends and take corrective actions as needed.
* Goal Setting: Create and achieve individual team business plan goals aligned with company priorities.
* Risk Management: Integrate risk management into all business functions to minimize adverse impacts and realize opportunities.
* KPI Achievement: Improve claims management outcomes and adhere to SLA requirements.
* Skill Development: Drive career-focused conversations to facilitate learning and development within your teams.
About you
What we're looking for:
* Experience: Previous Workers Compensation Insurance experience with a strong understanding of industry-related legislation.
* Knowledge: Advanced knowledge of claims management concepts in Workers Compensation practices.
* Leadership: Proven client relationship and engagement experience at a leadership level.
* People Management: Strong people leadership, management experience, and motivational ability.
* Recruitment & Development: Experience in recruiting, developing, and retaining individuals.
* Analytical Skills: Ability to identify patterns or trends that require corrective action across people and operations.
* Qualifications: Tertiary qualification in an appropriate discipline or demonstrated experience in a similar role.
What we can offer you
* Attractive remuneration packaging & hybrid work arrangements including Work from Home
* Monthly RDO (Rostered Day Off) after the completion of your probationary period
* Paid Parental Leave to support your family life
* Reproductive leave
* A friendly, collaborative and supportive working environment
* Opportunities for ongoing education and development, as well as career progression
* Corporate health insurances discounts, wellness programs and additional leave options
* Discounts and cash‐back offers from hundreds of retailers
* Birthday leave - take a day off during your birthday month as a gift from GB!
Ready to Make a Difference?
Gallagher Bassett is an Equal Opportunity Employer. We encourage Indigenous Australian applicants to apply. As a member of the Diversity Council Australia, we embrace diversity and will make reasonable accommodations for qualified applicants with disabilities.
Note: Only candidates with the right to work in Australia will be considered. Agency applicants will not be considered for this role.
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