Key Position Overview
The Administration Officer plays a pivotal role in delivering an exceptional client and staff experience. This key position requires a highly organised and detail-focused individual to provide administrative support across all program and executive areas, ensuring a professional front-of-house presence.
Key Responsibilities:
* Front-of-house customer service: greet and direct clients and visitors, answer calls, manage busy reception and intake traffic.
* Administrative support: prepare documents, support meetings, maintain supplies, set up office spaces, and keep accurate minutes.
* Executive and internal support: assist communications, maintain registers/assets, process onboarding/off-boarding, and oversee petty cash.
* Facilities and fleet coordination: liaise with cleaners, arrange building and vehicle maintenance, and uphold workplace health and safety standards.
* Program-specific administration: manage referrals, program documentation and reporting, billing/scheduling, and maintain client profiles.
* Compliance: maintain administrative records, support audits, and assist with policy and regulatory obligations.