Guest Services Manager The Constance Hotel - Brisbane
The Constance Hotel is seeking an enthusiastic Guest Services Manager. If you enjoy connecting with people, this is the role for you! In addition to Front Office duties, this role will drive and implement the guest experiences throughout the hotel.
About The Role
- Deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
- Be an ambassador for the Hotel, positively representing and promoting our boutique brand over the phone, by email and in person
- Make recommendations on the Hotel and local area
- Respond to guest feedback, concerns or complaints from guests appropriately and follow up/report as required
About You
- Success in a similar role and exposure to Hotel Front Office reception and reservations work is essential
- Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
- An acute eye for detail and exceptional administrative skills and able to pick up systems
- Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
- Commitment with flexibility to work mornings, evenings, overnights, weekends and public holidays
- Positive mindset and a can do attitude
About Us
The Constance Hotel is Brisbane’s only street art Hotel and has partnered with some of Australia’s most creative personalities to create a distinctly Brisbane vibe.
The Lancemore Group is a leading Australian lifestyle brand and pioneer in Boutique Hotels and residential conference facilities. Our Hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and an award winning wines.
- We are expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
- You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then apply now!
Competitive salary and exclusive staff discounts, a excellent opportunity for an experienced Front Office professional who is ready for the next challenge, and FREE U Day - get the day off on your Birthday!*
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📌 Guest Services Manager The Constance Hotel -Brisbane
🏢 The Constance Hotel
📍 Australia