Hainan Airlines is the only Skytrax 5 Star Chinese airlines, offering flights to over 100 destinations worldwide. We are currently seeking an experienced Station Manager to oversee our Melbourne Airport operations. As the Airport Station Manager, you will be responsible for ensuring the smooth operation of our airport services, managing a team of GHA, and providing excellent customer service to our passengers.
Responsibilities
* Overseeing all aspects of airport operation, including check-in, boarding, and baggage handling
* Managing GHA team, including training and performance management
* Ensuring compliance with all aviation regulations and safety procedures
* Maintaining effective communication with other departments and stakeholders, including airport authorities and other airlines
* Managing customer feedback and complaints, and ensuring our passengers receive the highest level of service
Qualifications
* At least 1 year experience in aviation operations, preferably in a management role
* Strong leadership and team management skills, with the ability to motivate and develop staff
* Excellent communication skills, with the ability to communicate with a wide range of stakeholders
* Sound knowledge of aviation regulations and safety procedures
* Customer-focused mindset, with a passion for outstanding service
* Flexibility to work on a rostered shift pattern, including weekends and public holidays
If you meet the requirements above and are looking for an exciting career challenge in aviation operations, we would love to hear from you.