Customer Service Leadership Role
This leadership position is pivotal in our Customer Access team, focusing on delivering exceptional customer service and seamless interactions.
* Mentor and coach the Customer Access team to consistently meet service expectations.
* Monitor enquiry and referral processes to ensure accurate and timely service.
* Act as a first point of escalation to maintain quality and responsiveness.
* Collaborate with internal stakeholders to ensure knowledge sharing and team readiness.
* Sustain a positive team culture grounded in empathy, support and inclusion.
To succeed in this role, you will have:
* Proven experience leading customer service teams, ideally in a contact centre environment.
* Strong ability to coach, motivate and manage performance.
* Exceptional communication and interpersonal skills.
* Proficiency in Zendesk (or similar), Salesforce and Microsoft Office Suite.
* A track record of high-quality customer service delivery.
We are seeking a collaborative leader who can drive results-oriented service delivery, foster a positive team culture and provide exceptional customer experiences.
About Us
At our organization, we value compassion, collaboration and shared purpose. We strive to create a workplace where everyone feels they belong and can make a meaningful impact.
What We Offer
We offer flexible working arrangements, access to salary packaging options, generous leave entitlements and ongoing development opportunities.