Squadron Energy is Australia's leading renewable energy company that develops, operates and owns renewable energy assets in Australia.
With proven experience and expertise across the project lifecycle, we work with local communities and our customers to lead the transition to Australia's clean energy future.
Why work with us?
Our goal is to improve the environment for current and future generations by leading Australia's transition to renewable energy. Our people are driven by their passion to make a meaningful difference in the world, to their families and friends, and to themselves.
Though we are united by this common goal, we view the tremendous diversity in our team's cultural, personal, and professional backgrounds as one of our greatest assets. This sense of camaraderie and cross-disciplinary expertise spurs drive and commitment to the growth of our business.
The Role
Are you a customer-centric leader passionate about renewable energy? Join us as a Customer Service Manager, where you'll shape and deliver a leading customer experience for the commercial and industrial sector of the renewable energy market.
In this pivotal role, you'll develop and execute strategies that enhance customer satisfaction, retention, and loyalty-while building strong relationships with customers, communities, industry partners, and government stakeholders.
Key Responsibilities:
* Customer Strategy: Design and implement customer-centric strategies that drive satisfaction and loyalty
* Team Leadership: Mentor and lead customer service teams, fostering a culture of excellence and continuous improvement
* Customer Insights: Analyse feedback and data to identify trends and opportunities for improvement
* Cross-Functional Collaboration: Work closely with marketing, sales, and product teams to ensure a seamless customer experience
* Innovation: Champion new technologies and solutions to enhance the customer journey
* Performance Monitoring: Define and track KPIs related to customer satisfaction and retention
* Customer Advocacy: Be the voice of the customer across the organisation
* Reporting: Deliver regular updates to the CEO and senior leadership on customer metrics and initiatives
* System Support: Enhance and support CRM, contract management, and customer portal systems
* External Liaison: Engage with third parties including networks, metering providers, and AEMO
About you
* 5+ years' experience in customer relationship management, ideally in energy or renewables
* Contract management experience (desirable)
* Strong analytical skills and a data-driven mindset
* Proficiency in CRM systems and customer analytics tools
* Knowledge of renewable energy trends and regulatory frameworks
* Strategic thinking, problem-solving, and excellent communication skills
* Ability to manage multiple priorities in a fast-paced environment
To Apply
Squadron Energy is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and strive to create an environment where everyone feels valued and respected.
Aboriginal and Torres Strait Islander people are encouraged to apply.
If you want to make a meaningful difference in this world then we encourage you to take the next steps:
* Submit your updated resume outling your relevant experience to date.
* Attach a cover letter outlining your motivations behind applying for this role.
Please Note
Appointment to this position will be subject to reference checks, a National Police Check and other applicable background screening if required.
Squadron Energy does not accept unsolicited CVs from recruitment agencies. Any unsolicited CVs received will not be considered, and no fees will be paid for such submissions.