Employment Type: Permanent Full Time PositionClassification: Health Mgr Lvl 3Remuneration: $132,236.00 - $150,222.00 per annum plus superannuationHours Per Week: 38Requisition ID: REQ641088Location: Corporate Office, NewcastleApplications Close: 09 March 2026
Overview
Lead the change that powers digital transformation. At NSW Health Pathology, we deliver vital diagnostic services that support patient care and public health across NSW. Join a collaborative, purpose‐driven organisation where innovation, safety and service excellence are at the heart of everything we do and where your expertise contributes to better health outcomes for communities statewide. As the ICT Change Enablement Manager, you will lead the end‐to‐end ICT change process, ensuring changes are assessed, approved and implemented in a controlled, risk‐aware manner. You will chair Change Advisory Board (CAB) meetings, provide expert advice on risk and impact, and work closely with ICT and business stakeholders to minimise disruption. You will also drive continuous improvement in change governance, monitor performance and compliance, and foster a culture of disciplined, high‐quality change management that balances innovation with operational stability.
Roles & Responsibilities
* Develop and maintain a NSWHP IT Change Management Policy and represent it when audited.
* Lead best‐practice aligned procedures that ensure controlled and carefully managed IT change activity, reducing risks of service disruption.
* Chair CAB meetings and provide risk and impact advice.
* Work closely with ICT and business stakeholders to minimise disruption.
* Drive continuous improvement in change governance and monitor performance and compliance.
Benefits
* Generous salary packaging options and other fringe benefits.
* Work‐life balance with up to 12 additional days off per year in addition to annual leave for full‐time employees.
* Professional growth opportunities, in‐house training with RTO My Health Learning.
* Health & wellbeing support: Fitness Passport gym discounts and Employee Assistance Program (EAP).
Application Requirements
* Demonstrated experience and knowledge in leading large‐scale IT change processes in alignment with ITIL (Service Management best practice).
* Proven experience as an effective leader and team player with exceptional customer service skills and ability to work with and lead others.
* Exceptional communication skills (written and verbal), ability to give presentations, engage clinicians, develop process training documents, negotiate changes under pressure, and liaise with internal and external stakeholders.
* Superior organisational skills, capable of working in a high‐volume and demanding professional environment, prioritising, multitasking, achieving business goals, and maintaining a customer‐focused approach.
* Experience using a range of tools and technology to support ITSM change management objectives.
* Experience leading and responding to Change Management audits, process and policy questions from executives, and other matters related to ensuring good governance.
Equal Opportunity Statement
NSW Health Pathology is an equal opportunity employer committed to an inclusive workplace. We value, and welcome all suitably qualified applicants regardless of age, background, disability, sexual orientation or gender identity. NSW Health Pathology is committed to providing accessibility and reasonable accommodations and ensuring our recruitment process is flexible, inclusive, and free from barriers. We encourage applicants to submit responses reflecting their own experiences and perspectives. Applications that appear to be generated by AI tools or copied from external sources may not be considered. Please note that all workers must meet NSW Health's vaccination and screening requirements before starting employment.
If you are an Aboriginal candidate, support is available through the Stepping Up website. The preferred candidate may be required to undergo a functional assessment prior to appointment. An eligibility list may be created for similar vacancies in the future.
Valid working rights in Australia for the duration of the appointment are required to be eligible to apply.
To learn more about NSWHP, please visit "Life at NSW Health Pathology" or connect with us on LinkedIn. For role‐related queries or questions contact Katie Rutkowski on Katie.Rutkowski@health.nsw.gov.au. Click here for the Position Description and find out more about applying for this position.
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