Play a key role in supporting care, clarity, and connection.
Employment Type: Permanent Full Time
Position Classification: Admin Officer Level 3
Remuneration: $71,072.43 - $73,287.41 per annum + super
Hours Per Week: 38
Location: Mater Mental Health Centre, Waratah
Requisition ID: REQ646610
Applications Close: Thursday, 30th April 2026
Where you'll be working:
The Mental Health Clinical Information Department is based at the Mater Campus in Waratah and plays a vital role in supporting mental health services across the district. You'll be part of a friendly, flexible, and collaborative team that values respect, teamwork, and continuous improvement.
Working alongside colleagues in clinical coding, revenue, digital medical records scanning, administration and reception, you'll be an integral part of a well-connected team focused on delivering accurate, timely and high-quality information services.
About the role:
As a Patient Liaison Officer, you will take the lead in coordinating inpatient revenue processes across key mental health facilities, including the Mater Mental Health Centre, Intermediate Stay Mental Health Unit, and Residential Eating Disorders Centre.
This is a dynamic and rewarding role where you will:
* Coordinate inpatient revenue requirements and liaise with Medicare, private health funds, and internal stakeholders
* Deliver high-quality customer service to patients, families, carers, and multidisciplinary teams
* Support digital medical record quality assurance processes
* Assist with release of information requests and reception duties
* Manage a high-volume workload while balancing competing priorities
You'll be working closely within the Clinical Information team and reporting to senior team members within the department.
About you:
You are an experienced administration professional who brings a positive attitude and thrives in a team environment. You're confident communicating with a wide range of people and can stay organised and focused in a fast-paced setting.
You will demonstrate:
* Strong administrative skills and attention to detail
* Excellent communication and interpersonal abilities
* A proactive, flexible and solutions-focused approach
* The ability to work both independently and collaboratively
* Confidence managing competing demands and problem-solving
While experience in mental health is not essential, an understanding of mental illness and its impact on patients and families will be highly regarded.
Support and development:
You'll be set up for success with comprehensive onboarding and ongoing support, including:
* Structured orientation and mandatory training
* Online systems training
* Hands-on learning through a buddy system
* Access to detailed procedures and guides
What we can offer you:
At Hunter New England Health, enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. You'll contribute to the team enriching health in millions of ways every day. On top of this we also offer:
* Sustainable Healthcare: Together towards zero
* Proximity to shopping and other services
* Monthly Allocated Days Off (for full-time employees)
* 4 weeks annual leave (pro-rata for part time employees)
* Paid parental leave (for eligible employees) - giving you the opportunity for true Worklife balance
* Salary packaging options - up to $11,600 plus novated leasing
* Fitness Passport for health and well-being - discounted gym options for you and your family
* Employee Assistance Program (EAP) for staff and family members
Additional information:
* An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.
* To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.
* We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Kasey Poole on
Information for Applicants:
Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact for confidential support.