Exciting Opportunity to Coach, Inspire and Lead a Team
Assistant Manager - Dalby, Qld
* Challenging and Rewarding Role with Great Career Pathway
* Leading Sports/Leisure Industry Organisation and Growing
* Purposeful Mission to Bring Leisure to Life
* Opportunity to Make a Real Difference in a Supportive Team
Our Company
Belgravia Health and Leisure Group (BHLG) is at the forefront of the tourism, recreation and leisure industries. As part of the larger Belgravia Group of companies, our core areas of business include health clubs, tourism, wellness, destination spa reports, golf, aquatic and sporting venues in 250+ locations across Australia and New Zealand (and expanding).
You will join a great company that is focused on community wellbeing, people and culture, is aligned to our CLEAR Values (Customer Focused, Leadership, Excellence, Accountability and Results).
The Role
We are currently looking for a dynamic and driven Assistant Manager who will report directly to the Venue Manager, the role of the Assistant Manager is to ensure the smooth operation of the venue in accordance with operational practices, contractual requirements, maintain quality systems, and uphold compliance with legislative regulations and industry guidelines.
You will work in collaboration with the Venue Manager to develop and manage our customer journey ensuring growth, retention and profitability through the development of strategies, customer insights and the implementation of local and national sales through lead-generation plans.
The Assistant Venue Manager will be the 2IC by demonstrating exceptional leadership qualities, a high level of integrity and commitment to their team members and the local community.
Succeeding in this position will in turn align you with Belgravia's career succession plan (Succeed & Grow) and develop you into a Venue Manager. This role may require the successful incumbent to work weekends and some additional hours during peak seasonal periods.
About You
You will demonstrate a successful track record in venues/management, understanding of sales and marketing, contract compliance, and effective management of key stakeholders, including the community, Councils and Belgravia to drive the success.
You have experience in planning and execution of operational, financial and people plans to achieve successful outcomes. Possessing strong communication skills, you can build rapport and positive relationships with people.
You are tech savvy and have a sound knowledge of health and safety regulations. Ideally having a minimum 2 years' experience in venue/management operations, and a good understanding of local government and its processes.
Key Responsibilities
* Ensuring that the team are operating effectively to deliver a safe, patron friendly site that is always open for use.
* Management of sales, retention, guest experience, customer service and health and fitness.
* Ensure that patron feedback is acted on and, over time, reduce any negative perception communicated by patrons regarding site operations.
* Ensure that the physical appearance of the site is faultless and ensure that the site is maintained to high safety standards. Aim for a model site with zero injuries vital.
* Adhering to the OH&S processes and management systems provided by Belgravia and regulatory standards.
* Assist and support the Venue Manager in the growth of the membership base at the Venue by generating leads whilst ensuring to provide professional service to both existing and prospective members.
ESSENTIAL/DESIRABLE:
* Management/People Management experience preferred
* 2 plus years' experience in assisting/managing and operating a facility in the leisure or other comparable service-related industry
* Exposure to Financial management, particularly around sales and growth of memberships
* Experience in leading recreation and aquatic facility teams is highly desirable
* Blue Card (Working with Children (or equivalent) & National Police Check) (or willing to obtain)
* Current First Aid Certificate (Level 2) (or willing to obtain)
* Current CPR Certificate (or willing to obtain)
* Pool Lifeguard Certificate (or willing to obtain)
* National Police Check (or willing to obtain)
* Working with Children Check (or willing to obtain)