Overview
A financial services organization is seeking a Senior Application Support Engineer to lead support for enterprise applications. This permanent role requires oversight of application maintenance and operational health, alongside hands-on troubleshooting of complex issues. Ideal candidates will have proven experience in incident management and integration support, with a strong focus on customer service and teamwork. It\'s a Brisbane-based role with occasional out-of-hours support needed.
Responsibilities
* Lead support for enterprise applications and oversee application maintenance and operational health.
* Hands-on troubleshooting of complex issues.
* Manage incidents and provide incident response coordination.
* Support integration efforts and cross-functional collaboration.
* Maintain a focus on customer service and teamwork.
* Occasional out-of-hours support as required.
Qualifications
* Experience in incident management and integration support.
* Strong customer service and teamwork skills.
* Brisbane-based with flexibility for out-of-hours work.
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