Leader Adelaide, South Australia, Australia
Leader Adelaide, South Australia, Australia
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Employment Type: Full-time
About Us
Join Australia's Fastest-Growing IT Distributor – Work with A-Players, Deliver A-Grade Results
Are you someone who thrives on responsibility, accountability, and delivering real results? Do you enjoy solving problems and working in a fast-paced, high-performance environment?
At Leader, we're building a team of A-Players who don't just meet expectations—they exceed them. As Australia's largest privately owned IT distributor, we partner with global technology leaders including Microsoft, Lenovo, Ubiquiti, and more.
We're currently seeking a motivated and technically skilled UC / VoIP Support Engineer to join our growing team at Leader & Breeze Connect. This is a fantastic opportunity to work with cutting-edge unified communications (UC) technologies, support exciting VoIP projects, and grow your career in a company that values development, positivity, and innovation.
About the Role
You willplay a key role in supporting customers, maintaining PBX and AV systems, and assisting with the implementation of new solutions across our expanding portfolio of telco and collaboration products.
Key Responsibilities
* Troubleshoot and resolve tickets where an understanding of the SIP protocol, platform architecture, NBN, Network, and carriers is required.
* Assist with Post-sales queries for Meeting Room Systems / AV Solutions.
* Provide technical support across various UC products, i.e., 3CX, Yealink, Fanvil, Grandstream, SNOM, Sennheiser, and Microsoft Teams.
* Install, configure, and maintain PBX systems.
* Provide Remote assistance to partners and onsite Techs.
* Assist with the Scoping & Implementation of new VoIP projects.
* Maintain up-to-date knowledge of new VoIP technologies and changes in the field.
* Communicate effectively with clients and colleagues to resolve technical issues.
Job Requirements:
* Desirable experience with one or more Wholesale Telco providers providing pre-sales advice to clients.
* Strong knowledge with 3CX or similar PBX platform.
* Strong understanding of networking protocols and architecture (TCP/IP, DNS, DHCP, and firewalls).
* Strong Knowledge of PBX systems, installation, configuration, and management.
* Knowledge with Meeting Rooms / AV Solutions.
* Knowledge of NBN technologies.
* Knowledge of Microsoft Teams Calling.
* Knowledge of VoIP protocols (SIP, H.323, RTP, and RTCP).
* Understanding of cloud communication technologies and how they are used in VoIP solutions.
* Knowledge of security issues and solutions related to VoIP (encryption, authentication, and firewall configuration).
* Ability to adapt to new technologies and changes in the field.
Characteristics:
* Strong written and verbal communication skills needed to interact with team and partners.
* Well organised with the ability to multitask and handle pressure situations.
* Team player with ability to work independently and learn quickly.
* Ability to work proficiently with minimal daily guidance.
* Individuals focused on personal development.
Why Join Leader?
* Australia's largest privately owned IT Distributor
* 25+ years of success in Australia's IT channel
* Family owned and values orientated
* National footprint with strong growth, innovation, and leadership
* Culture ofrespect, positivity, and excellence
* Bonus programs for top performers
* Ongoing training and support for career progression
* Be part of themost dynamic teamin IT distribution
This is an excellent opportunity for someone looking to start a career in the VoIP industry. If you are passionate about technology and want to work in a fast-paced, dynamic environment, we encourage you to apply.
To apply, please submit your resume and a cover letter to:
We look forward to hearing from you
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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