Exploring a new career path? We're hiring customer service superstars with previous experience in the Automotive Repair Industry!
If you're seeking a fresh start, you've come to the right place.
We're looking for motivated individuals with Automotive Repair Industry experience and a passion for customer service to join our team. Our Product Support team has an exciting opportunity for you to learn and grow alongside talented and passionate people who believe in our products. If you're ready to work with a team that loves what they do, apply now!
We believe each employee should be set up for success right from the time they start, that’s why we offer:
* Flexible hybrid work environment (3 days per week in Mulgrave office)
* FREE allocated carpark
* End of trip facilities (if your preferred mode of transport is by bike)
* Office pool table and table tennis table
* Career development and opportunities
* Annual salary review
* Unbeatable company culture
Objective:
Deliver an amazing customer experience by providing a variety of product support and guidance to users.
Responsibilities:
* Respond to incoming support requests
* Escalation of complex support requests
* Contribute to product support documentation
* Attend internal product showcases to maintain product knowledge
Required skills, education, qualifications and experience:
* Communication
* Strong analytical and problem-solving skills
* Product Knowledge
* Time management
* Empathy
* Ability to explain technical problems to nontechnical people
The ideal candidate should possess a strong comprehension of iBodyshop software (desired, however, not mandatory), showcase loyalty and commitment to previous employers, and exhibit a stable work history of 10+ years. If this description fits you, we are eager to hear from you!
Seniority level
Not Applicable
Employment type
Full-time
Job function
Customer Service
Industries
Software Development
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