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People & Culture Management I Driving Employee Engagement and Organisational Growth I Strategic HR Professional I Diversity & Inclusion
POSITION PURPOSE
The Technical Writer is responsible for leading the transformation of the organisation's policy and process documentation. This role involves identifying gaps in existing documentation, refreshing outdated content, and creating clear, accurate, and accessible materials that support operational excellence and compliance. The Technical Writer will collaborate across departments to understand business processes and ensure documentation reflects current practices, regulatory requirements, and strategic goals.
KEY RESPONSIBILITES
Documentation Review and Gap Analysis
* Audit existing documentation to identify outdated, incomplete, or inconsistent content.
* Conduct interviews and workshops with stakeholders to understand undocumented processes.
* Develop a documentation improvement plan based on identified gaps.
Content Creation and Transformation
* Write, edit, and format process documentation, policies, procedures, and manuals.
* Ensure content is clear, concise, and tailored to the intended audience.
* Apply consistent style, tone, and formatting across all documents.
Stakeholder Engagement
* Collaborate with subject matter experts (SMEs) across departments to gather accurate information.
* Facilitate feedback loops to validate and refine documentation.
Compliance and Quality Assurance
* Ensure documentation aligns with relevant regulations, standards, and internal policies.
* Implement version control and review cycles to maintain documentation integrity.
* Support audit and compliance activities with accurate documentation.
Process Improvement and Knowledge Management
* Recommend improvements to documentation processes and tools.
* Support the implementation of documentation management systems.
* Promote a culture of knowledge sharing and continuous improvement.
EXPERIENCE & QUALIFICATIONS
* Minimum 3–5 years of experience in technical writing or documentation management.
* Proven ability to write and edit complex content for diverse audiences.
* Strong understanding of business processes and documentation standards.
* Experience working with cross-functional teams and SMEs.
* Excellent written and verbal communication skills.
* Proficiency in documentation tools (e.g., Microsoft Word, SharePoint, ClickUp).
* Strong attention to detail and organisational skills.
* Experience in regulated industries (e.g., insurance, financial services, healthcare).
* Familiarity with compliance frameworks (e.g., APRA CPS230, GICOP).
* Experience in process mapping and workflow documentation.
* Knowledge of content management systems and version control practices.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Contract
Job function
* Job function
Writing/Editing
* Industries
Insurance
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