$29.57 per hour + salary packaging | Teleguide Nursing SupportPermanent Part Time | 24 hours per weekAbout The RoleThis unique opportunity offers the chance to support vulnerable patients from the comfort of their homes. You'll grow your healthcare knowledge while making a genuine impact. Ideal for someone empathetic, tech savvy, and ready to work in a collaborative team environment.In this role, you’ll support patients with complex health needs remotely, using regular phone calls to build rapport and improve outcomes. You’ll work closely with Health Coaches and other care providers to identify early signs of deterioration and help reduce unnecessary hospital visits. This is a chance to contribute to a proactive healthcare model while developing valuable communication and support skills.Key ResponsibilitiesCall patients regularly to monitor well-beingReport health changes and escalate as neededSchedule and coordinate appointments and referralsProvide a respectful, inclusive phone experienceManage clerical tasks and documentationWork independently and with the broader care teamSkills & ExperienceCustomer service or call centre backgroundComfortable with Microsoft Office and phone systemsAble to work autonomously and adapt quicklyExperience in aged care, disability or emergency health (advantageous)Cultural awareness and non-judgemental communicationTo see a full copy of the Position Description please click here.Interested?Click APPLY or if you wish to discuss the role prior to applying, contact Pheona Griffith on 0409 351 067 for a confidential discussion.If you are currently employed at Grampians Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the Intranet before applying.We're actively seeking candidates for this role and will review applications as they are submitted. Applications will close when the position is filled.About Grampians HealthGrampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham, and Stawell. Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care, and support services.Culture & BenefitsFlexible work arrangements and purchase leave opportunitiesSalary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidaysAccess to Staff Fitness programStaff rewards and recognition programsBallarat RegionBallarat is the largest centre in Western Victoria and the state’s fastest-growing inland city. Dubbed Australia’s most liveable city in 2020, Ballarat is home to first-class education, fine dining, and boutique shopping. Located within easy access to Melbourne, Geelong, Bendigo, and the Western district, Ballarat boasts some of Australia’s most significant heritage buildings and natural landscapes. To learn more about Ballarat, click here - Visit Ballarat.Diversity and InclusionAll appointments are subject to a satisfactory police records check, immunisation clearance, and Working with Children check and/or NDIS Worker Screening Check.All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role-dependent.Grampians Health is a child-safe organization, committed to the safety and wellbeing of all children and young people. We are dedicated to providing a diverse and inclusive workforce and encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, individuals from culturally and linguistically diverse backgrounds, mature age workers, and LGBTQIA+ community members.
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