Schedule 2 - Position Description
Position: Tourism Officer
Incumbent: Vacant
Position Number: 8010
Directorate: Community Services
Team: Tourism
Position Status: Permanent, Full-Time
Classification: Queensland Local Government Industry Award (Stream A)
Level: 3
Primary Location: Longreach
Revised: October 2025
Our Vision
Connecting Council and Community
Our Mission
Delivering Excellent Services
Our Values
1. A Safe and Healthy Work Environment
1. Inclusiveness and Respect
2. Consistency and Fairness
3. Teamwork and Staff Development
4. Performance and Value for Money
5. Leadership and Collaboration
6. Sustainability
7. Forward-looking
Position Objective
The primary objective of this position is to provide a high standard of friendly, accurate information and customer
service to visitors and locals at the Longreach Explore Centre, Visitor Information Centre (VIC). This role includes
creating travel itineraries, booking tours and museums, and offering advice on local attractions, accommodations,
and events. Additionally, the position assists in promoting tourism in the greater region and relieves at the
Powerhouse & Historical Museum.
By serving as an enthusiastic ambassador for the organisation and community, the Visitor Experience Officer
ensures visitors and locals receive exceptional service and gain valuable insight into the region's attractions and
events.
Position Responsibilities
Functional Areas Key Accountabilities
Public Engagement and
Communication
- Provide information to the general public in person, over the phone,
and via written correspondence relating to the Longreach Region and
events.
- Process and document mail outs, including emails, over-the-counter
enquiries, etc.
- Maintain social media accounts and liaise with contractors.
- Assist with town-related event duties, as required.
Promotional Activities and
Materials
- Assist with the development of promotional material for advertising,
using various methods of media, including print, social, electronic, and
multimedia resources.
- Ensure brochures, posters, and guidebooks are available for use in
relevant locations and that they are easily accessible by the public.
Administrative Duties
• Undertake general administration duties such as word processing,
filing, preparation of correspondence, preparation of promotional
materials, reports, and submissions.
- Complete set tasks on time and within budget restraints.
- Maintain records and statistical data associated with tourism, freedom
camping, tour numbers, and all administrative records, including sales
and receipting.
- Support the Visitor Information Centre to achieve the relevant
accreditation requirements.
Retail and Operations
Support
- Operate the booking system for the sale of tickets for museum tours
and the POS system for the sale of merchandise.
- Ensure the retail section is well-stocked and, when necessary,
undertake the monthly stocktake.
Stakeholder and Team
Engagement
- Contribute toward the building of stakeholder relationships and
engagement opportunities. This may include regional heritage and
tourism organisations, community groups, networks, individuals, and
other stakeholders.
- Assist with the training of current staff members, as required.
- Provide support to the Executive Officer, Tourism, where required.
Heritage and Tourism
Development
- Demonstrate an interest in assisting with museum, heritage, and
cultural tourism program development and planning.
- Experience relaying information relating to heritage and cultural
tourism programs at a local level.
Professional Standards and
Integrity
- Proven ability to gain co-operation and assistance from employees,
clients, members of the public, and other stakeholders in the pursuit
and achievement of specific and set objectives.
- Carry out duties impartially and with integrity, with the overall aim of
enhancing the reputation of Council.
- Maintain confidentiality of all Council operations.
- Any other duties as directed by senior staff, relevant to the position and
within the capabilities of the officer.
Key Relationships
Supervisor Tourism Coordinator The Tourism Officer will have an
effective relationship with the
Tourism Coordinator and is
responsive to their requests.
Works with -Internally Tourism team The Tourism Officer will have a
positive relationship with their
colleagues, which involves active
collaboration, sharing ideas and
working together to create a
conductive environment.
Works with - externally Customers, tourists, members of the
community and other stakeholders
The Tourism Officer will have an
approachable, attentive, respectful
relationship with customers, tourists,
members of the community and
other stakeholders.
Extent of Authority
The position operates with the freedom to act within defined and established practices. Problem-solving is typically
guided by reference to procedures, documented methods and instructions. Support and assistance are available
when needed.
Position Requirements
Personal Attributes
- Able to demonstrate a commitment to Council's core values through personal action.
- Ability to work cooperatively as a team member whilst being enthusiastic and self-motivated.
- Ability to demonstrate integrity, responsibility, respect, and innovation in all aspects of the position.
- Able to gain respect and create good working relationships across all levels of Council.
- Good attention to detail and a commitment to high quality work.
- Able to take initiative in improving processes to make them more efficient and effective.
Skills
• Exceptional verbal and written communication skills with the ability to deal with all levels of customers.
- Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint, and Outlook)
- Excellent time management, organisation, and planning skills with an ability to prioritise and manage own
time and meet critical timeframes.
Knowledge
• Understanding of how to maintain a safe working environment.
- Demonstrated knowledge of customer service principles.
- Demonstrated understanding of museum and tourism operations.
- Demonstrated knowledge of regional tourism attractions and places of interest, accommodation, and local
history
- Knowledge in multiple software applications including Windows based software such as Microsoft word or
excel and relevant modules of Synergy Soft highly regarded.
Essential Experience/Qualifications
• Current Unrestricted \"C\" Class Drivers Licence.
Desirable Experience/Qualifications
• Certificate III in Tourism or recognised industry equivalent experience.
- Experience in customer service, specifically in the tourism field.
- Current First Aid and CPR certification.
Delegations and Authorisations
NIL
Inherent Requirements
These are the essential requirements of this position:
- This role will be subject to work related contact outside of normal business hours, including weekends.
- This role will be subject to attending relevant functions, meetings, workshops, seminars, and training
courses, as directed.
Workplace Health and Safety Obligations
All employees have a legal obligation to comply with regulatory requirements and LRC– SMS (Longreach Regional
Council's - Safety Management System) incorporating WH&S; policies, procedures and work instructions. These
are introduced to ensure the health and safety of employees, contractors, visitors, volunteers, the public and the
environment and remain compliant with Industry Benchmark Standards.
The following statements apply to all employees, including permanent, part time and casual employees.
Your responsibilities include:
1. To comply with instructions given for WH&S; at a workplace by the employer;
2. Comply with the Health and safety duties and Duty of Care requirements as specified within the Work
Health and Safety Act 2011 Part 2.
1. Timely reporting all accidents, incidents minor injuries, near misses and property damage (within 24 hours
of the event) and assisting, if required, with the investigation of all incidents in the workplace;
1. For a worker to use the PPE (Personal Protective Equipment) provided by the employer after proper
instruction in its use;
1. Not to wilfully or recklessly interfere with or misuse anything provided for WH&S; at the workplace;
2. Not to wilfully place at risk the WH&S; of any persons at the workplace including yourself;
3. Adhere to the LRC–SMS by remaining compliant to Council's WH&S; Management Plan and completing
relevant Monthly Action Plan items;
1. Performing all work and associated functions in a safe, efficient and effective manner;
2. Complying with all documented WH&S; policies, procedures, work instruction and verbal instructions issued
by the organisation or its officers;
1. Provide advice to ensuring risk assessments are conducted and recorded for all identified hazards, or prior
to the implementation of new work practices, hazardous substances, or plant. Also, as required, assisting
or participating in the carrying out of risk assessments on identified hazards;
1. Identifying hazards, conducting risk assessments, and implementing corrective action to eliminate hazards
where possible and / or control risks in the workplace;
1. To report hazards and risks in accordance with WH&S; procedures;
2. Establishing and maintaining a high standard of housekeeping within your individual work area(s) and
generally within the Longreach Regional Council's area of responsibility;
1. Attending any toolbox, team talks or specific training (e.g. Take 5s etc.) as supplied and required by
Longreach Regional Council;
1. Being familiar with the location of first aid treatment centres, fire protection facilities and evacuation
procedures;
1. Report any concerns for WH&S; to your Supervisor.
📌 Tourism Officer
🏢 Longreach Regional Council
📍 Longreach