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Key account manager

Sydney
Wizards Of The Coast
Key Account Manager
Posted: 6 December
Offer description

Join to apply for theKey Account Managerrole atWizards of the Coast
At Wizards of the Coast, we connect people around the world through play and imagination.
From our genre-defining games like Magic: The Gathering and Dungeons & Dragons to our growing multiverse, we continue to innovate and build new ways to foster friendship and connection.
That's where you come in
We are seeking a dynamic and results-driven Key Account Manager to lead and grow relationships with our mass retail and e-commerce partners in the Tabletop/Trading Card Game industry.
This individual will be responsible for driving sales performance, managing account-specific strategies, and ensuring strong execution of brand and product initiatives across key retail channels.
The ideal candidate is commercially savvy, has strong retail relationship management skills, and an understanding of what it takes to manage premium collectible products.
What You'll Do
Account Management & Sales Growth
Working with our distributor partners to service assigned key accounts: mass retail/convenience and e-commerce channels (e.g., JB Hi-Fi, Big W, Target, 7eleven, and Amazon).
Develop and implement strategic business plans to achieve sales targets and market share growth.
Negotiate annual joint business plans, promotions, and product listings to maximize retail presence and profitability.
Monitor and analyze account performance, identifying opportunities to optimize assortment, shelf placement, and promotional effectiveness.
Relationship Building
Build and maintain strong relationships with key retail stakeholders, including buyers, planners, and merchandising teams.
Act as the "voice of the customer" internally, collaborating with cross-functional teams (commercial, marketing, operations, finance, and product development).
Represent the company at industry trade shows, buyer meetings, and key retail events.
Commercial Strategy
Manage product launches and exclusives in alignment with brand strategy and retail calendars.
Analyze POS data, market trends, and consumer insights to drive fact-based recommendations.
Report on KPIs, performance metrics, and competitor activity.
Translate insights into actionable plans for sales growth and account development.
What You'll Bring
3+ years of key account management or national account management experience in consumer products, preferably within the collectibles/gaming/entertainment industries.
Ability to manage large retail accounts (mass market and e-commerce experience highly desirable).
Strong understanding of the tabletop or collectibles category and consumer behavior.
Proven negotiation, presentation, and relationship-building skills.
Analytical mindset with ability to interpret data and develop strategic insights.
Highly organized, with strong project management and problem-solving capabilities.
Passion for gaming, collectibles, and pop culture is a strong plus.
Equal Opportunity / Affidant Action Employer
Wizards of the Coast is committed to equality of opportunity in all aspects of employment.
We are committed to making all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status.
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