About the Role
Life Without Barriers is looking for a Senior Intake Lead to join our team in Status Resolution Support Service (SRSS) within National Immigration Support Service (NISS). Within this stable and agile team, you can play a vital part in enhancing the lives of refugees and asylum seekers in Australia. If you, like us, value inclusivity and respect, this could be the best career move you ever make to truly make a difference.
Key Responsibilities:
* Manage task allocation and workflow management to ensure efficient service delivery.
* Establish issues on a day-to-day basis, handling commonly occurring situations or cases within an area of practice, and reporting regularly to the Operations Manager.
* Actively engage community members and organisations to identify complexity and vulnerabilities relevant to the intake process
* Identify opportunities for innovation and continuous improvement within the Intake team and collaborate with stakeholders to enhance service delivery and client outcomes.
* Maintain accurate and up-to-date records of all client interactions, assessments, and referrals in accordance with organisational policies, confidentiality agreements, and legal requirements.
* Support and advocate for clients as needed, ensuring their needs are communicated to relevant parties to address their identified barriers.
The role will be based in Milton (QLD) with work from home flexibility.