* Supporting sales through technical guidance and product approvals.
Investigating risks associated with new and existing designs.
* Deliver layout drawings and contract-engineered solutions to the operations teams* Collaborate with the Engineering team on the development of calculation tools utilised in design processes.
* Be intellectually curious and use his/her experience and knowledge to bring to the attention of engineering new products, inventions, and ideas that can contribute to the technological and operational advancement of Otis* Coordinate with Logistics in the completion of Local Vendor Orders for New Equipment and Modernisation projects* Understand customer technical requirements and propose appropriate solutions.
* Collaborate with engineering and product teams to ensure customer satisfaction.
* Prepare and present technical proposals, quotations, and documentation.
* Provide technical service support, including problem-solving and process improvement initiatives.
* Support the growth of the Modernization and BEX business.
* Effectively communicate technical issues between Operations and Engineering.
* Provide technical and internal client service excellence whilst ensuring client objectives and deadlines are met.
* Identify process improvement opportunities and help facilitate continuous improvement to ensure customer satisfaction with your processes.
* Provide administrative support to the Field Operations Department and the operations teams.
* Bachelor of Engineering (Mechanical or Mechatronics) or related qualifications* Minimum 5-10 years design work experience within construction and/or design (AutoCAD, 3D Modelling, familiar using CREO or Finite Element Analysis (FEA) Modelling)* Proven experience within the Lift industry will be preferred.
* Ability to explain complex technical concepts in simple terms.
* Good knowledge in using technology, including mobile applications and computer-based reporting systems (Word, Excel, Email, Internet, database management) to analyse data and trends.
* Strong written and verbal communication skills* Have exceptional time management skills and possess strong organizational abilities.
* Excellent attention to detail and is results-driven.If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.When you join Otis, you become part of an innovative global industry leader with a resilient business model.
You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.
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