Job Summary:
We are seeking a skilled Service Desk Analyst to join our IT department. The successful candidate will play a key role in providing exceptional technical support to internal users, ensuring timely resolution of incidents and service requests, and maintaining high standards of customer satisfaction.
Key Responsibilities:
* Provide day-to-day technical support to internal users, troubleshooting hardware and software issues, and resolving incidents in line with SLAs.
* Support internal applications, ensuring seamless integration and minimal disruption to business operations.
* Act as the first point of contact for all IT support enquiries, via phone, email, and service management tools.
The ideal candidate will possess strong technical skills, excellent communication abilities, and a customer-focused attitude. If you are a motivated and detail-oriented individual looking to accelerate your career, we encourage you to apply.
About Us:
We are a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Our diverse global team fosters an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners.