At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
This position supports the Vice President & General Manager, Product, Loyalty, Partnerships & Analytics A/NZ for ICS (International Card Services) and the Vice President, Loyalty & Partnerships ANZ, as part of a diverse product, analytics and partnerships team of over 70 colleagues located in Australia.
The role provides day-to-day support in managing schedules, meetings and events as well as coordinating communications and colleague activities, partnering closely with the leadership team.
About the role
Key Accountabilities:
* Calendar management - effective diary management including managing and prioritising multiple requests, and scheduling and managing agendas for recurring meetings
* Expense management - ensure timely preparation of leader expense reports, and reviewing of direct report expense submissions in accordance with T&E policy
* Travel management - manage international and domestic travel arrangements including air, hotel, transfers and agendas
* Coordination of large meetings and events across multiple locations and with both in-person and virtual options, including liaising with relevant on-site tech support teams
* Headcount Tracking / Reporting – preparation of monthly headcount updates for leadership team and Country Manager's office
* Document / Contract management – ad hoc support for document / contract management to ensure all key stakeholders have copies and timely execution of contracts
* Communications – coordination of comms plan including Townhalls, Leadership meetings and colleague communications across the team.
* Colleague Engagement – play a key role in supporting the Culture and Engagement plan for the team, in collaboration with the broader ICS team and leveraging CXT initiatives
* Stakeholder Management - effective stakeholder management across a large and diverse team, and coordination across the enterprise
* Project Management – take on additional project work as required to support business priorities.
Role Requirements:
* Excellent organisation skills with a strong focus on attention to detail
* Ability to multi-task, prioritise, and follow up to close out actions in a timely fashion
* Strong work ethic and relationship-building / collaboration skills
* Effective communication style (written and verbal)
* Ability to maintain a high level of confidentiality and handle highly sensitive information
* Team player who is flexible and maintains a positive attitude during changing work priorities
* A strong sense of humour and can do attitude
* Demonstrated leadership behaviours
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
* Competitive base salaries
* Bonus incentives
* Support for financial-well-being and retirement
* Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
* Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
* Generous paid parental leave policies (depending on your location)
* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.