Join to apply for the Key Account Manager (12 month contract) role at Temple & Webster
Join to apply for the Key Account Manager (12 month contract) role at Temple & Webster
* Join Australia's leading online retailer of furniture and homewares
* Hybrid working arrangement - work from home and our vibrant St Peters Office
* 12 month contract role
Temple & Webster is Australia's number one online retailer of furniture and homewares, with a vision to make the world more beautiful, one room at a time. To achieve our vision, we're seeking a B2B Key Account Manager to lead and strengthen relationships with key business clients, driving sales performance and maximising long-term customer value. Your focus will be on understanding clients' needs, offering strategic solutions, and ensuring outstanding customer satisfaction. You'll drive client loyalty, strengthen long-term partnerships, and help our clients grow their business while boosting Temple & Webster's revenue.
Join us in making the world more beautiful one room at a time
What we're looking for
The main responsibilities of this role include:
* Develop and execute strategies to retain and grow revenue for key and strategic B2B accounts with a focus on Holiday Accommodation, Retirement Living and other strategic sectors
* Build deep understanding of each customer's business goals and challenges to deliver meaningful solutions and drive revenue growth
* Manage and nurture relationships face-to-face, over the phone, and via video conference to guarantee satisfaction and retention
* Implement customer success plans and proactively encourage clients to transact online, including the creation of tailored product guides and packages
* Support clients with large and complex orders, collaborating with internal teams for seamless execution
* Leverage data on revenue, retention, conversion, and AOV to inform your account management approach and improve results
* Maintain accurate sales data and forecasting in Salesforce and ensure all client interactions are well documented
* Regularly assess and report on customer health, identifying opportunities for upselling, cross-selling, and process improvement
* Stay ahead of market trends and collaborate with local and offshore teams to deliver winning solutions and exceptional service
What you already have
* Relevant industry experience is highly regarded
* Demonstrable experience in Key Account Management or similar B2B sales roles, ideally in commercial furniture or a related industry
* A drive to achieve and exceed sales targets
* Strong negotiation, presentation, and influencing skills, with the ability to engage stakeholders at all levels
* Proficiency in CRM systems (preferably Salesforce), MS Office, and/or G-Suite
* Comfort with sales metrics and a data-driven approach to client success
* Excellent verbal and written communication, and a solutions-focused, customer-first mindset
Additional benefits
* Generous employee discounts across our entire range
* Flexible working arrangements
* Paid leave on your birthday
* Paid parental leave
* Catered lunch 3 days a week
* Subsidised coffee with our very own in-house barista
* Free mindfulness practice daily
* Regular celebrations and team socials
* Opportunities to volunteer with our charity partner
View our current vacancies
See what we get up to on our LinkedIn Life Page
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Contract
Job function
* Job function
Sales and Project Management
* Industries
Retail, Furniture and Home Furnishings Manufacturing, and Retail Furniture and Home Furnishings
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