About the role
Are you a tech‐savvy problem solver with a passion for supporting people and systems? Join our dynamic IT Infrastructure team and play a key role in ensuring our national workforce stays connected, secure, and productive. We are looking for an Infrastructure Support Engineer to provide hands‐on support across nine sites nationwide, servicing approximately 450 employees. This role is one of two dedicated positions in our IT Infrastructure team, responsible for both end‐user support and the administration of critical systems including servers, networks, cloud platforms, and cybersecurity.
What You'll Be Doing
* Deliver Level 1 and Level 2 IT support to 450+ users across 9 sites
* Manage IT onboarding and offboarding processes
* Provision, maintain, and refresh laptops, iPhones, and iPads
* Support and maintain Production and Test servers
* Assist in the resolution of cybersecurity alerts
* Manage printers and AV equipment across all locations
* Configure and support Amazon Connect contact center agents
* Administer cloud services and identity platforms (Office 365, Entra ID/Azure AD)
* Document and standardise technical support procedures
What You'll Bring
Experience, Education & Technical Skills
* Minimum 2 years in a similar IT infrastructure support role
* Tertiary qualification in IT discipline (e.g., Computer Science, Information Technology)
* Industry certifications (e.g., Microsoft, Cisco) are a plus
* Strong experience with Microsoft Windows environments and Microsoft 365
* Proficiency in Active Directory, Entra ID (Azure AD), and Group Policy
* Solid understanding of Windows 11 and Windows Server 2019/2022
* Experience with Exchange Online administration
* Familiarity with endpoint management and MDM tools (e.g., Telstra MDM)
* Exposure to Amazon Connect and Salesforce Service Cloud Voice
* Some knowledge of macOS and Linux
* Networking fundamentals (DNS, DHCP, VPN, ping, traceroute)
Personal Attributes
* Excellent communication and interpersonal skills, underpinned by a strong work ethic
* Calm, professional, and customer‐focused approachStrong time management, problem solving, attention to detail, and prioritisation abilities
* Self‐motivated and able to work independently
* Collaborative team player with a proactive mindset
Benefits
* Free onsite parking and free onsite gym
* Birthday leave
* 13 weeks paid parental leave
* Novated car lease options
* Ongoing professional development and training opportunities
* Health and wellness programs
* Reward and recognition programs and many more benefits
Why Join Us
You'll be part of a supportive, fast‐paced team that values innovation, reliability, and continuous improvement. This is a fantastic opportunity to grow your career in IT infrastructure while making a real impact across our national operations.
#J-18808-Ljbffr