Policy and Procedure Officer, Queensland Health
Join our newly established, permanent full-time role where you'll drive smarter systems and better outcomes across the Reliability and Healthcare Standards team right here in Rockhampton.
You'll deliver high-level administrative support, streamline processes, manage improvements, and collaborate across departments to keep operations running smoothly. With responsibility for data analysis, report preparation, and creating efficient workflows, you'll play a key role in enhancing how the team works.
If you enjoy balancing priorities, solving problems, and continuously expanding your skills with modern digital tools, this is a fantastic opportunity to grow your career and help shape how our team succeeds.
About us
The Clinical Governance, Quality and Safety Division leads and supports the delivery of safe, effective, and person‑centred care across Central Queensland Health.
Operating as a trusted business partner to all clinical delivery areas, the Division provides expert guidance, governance frameworks, and practical support to ensure care is delivered to the highest standards of quality and safety. Through close collaboration, it helps clinical teams translate data, evidence, and insights into meaningful improvement actions that enhance outcomes for patients, staff, and the organisation.
About the role
The Reliability and Healthcare Standards team leads the annual audit schedule evaluation, monitors unwarranted variation, and collaborates with key stakeholders to embed patient safety and quality initiatives that create meaningful change. It supports governance frameworks, benchmarking programs, policy and procedure oversight, and the development of new models of care. Additionally, the team provides education and at‑the‑elbow training in clinical governance, health care standards, clinical audit, quality improvement, accreditation, ensuring Central Queensland Health consistently delivers safe, reliable, and high‑quality care.
About you
* Experience in analysing business processes and implementing improvements to increase efficiency and effectiveness.
* Demonstrated high level communication and interpersonal written and the ability to consult and negotiate with clients and staff at all levels of the organisation.
* Proficiency or ability to rapidly acquire skills in the use of multiple Information systems utilised for administrative purposes.
* While not mandatory, a relevant qualification would be well regarded.
What we offer
Total remuneration value of up to $114,177 p.a. is comprised of:
* An hourly rate between $45.81 - $50.46 p.h.
* 12.75% employer superannuation contribution
* 17.5% leave loading
Additional benefits
* Ongoing Professional Development and Education Opportunities
* Flexible Work-Life Balance and Variety
* Generous Salary Sacrificing Options
* Paid Parental Leave
* Employee Assistance Program (EAP)
* Discounted Private Health Insurance
* Fitness Passport
Vaccine Preventable Diseases (VPD) requirements
It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.
How to apply
To apply, please submit the following:
* Your current CV or resume, including referees.
* A cover letter (1‑2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description.
* Any additional forms / evidence as attached or listed on the Role Description.
For assistance:
* Contact ***************@health.qld.gov.au
* Quote the Job Ad Reference (JAR) RK5L
Applications close: Sunday, 4 January 2026
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