Job Title: Customer Banking Specialist
About the Role:
We are seeking a skilled and customer-focused professional to join our Retail Banking Services team. As a Customer Banking Specialist, you will play a key role in delivering exceptional customer service and providing support for customers' banking needs.
Key Responsibilities:
* Provide in-depth conversations with customers to understand their overall banking needs, including home loans, business banking, and financial advice.
* Support customers with enquiries, account maintenance, and applications for credit products.
* Complete financial health checks to assess customers' financial needs and identify areas for improvement.
* Educate customers on in-branch technology and digital banking options.
* Problem solve and provide effective solutions while championing our risk-adverse culture.
What You'll Need:
To be successful in this role, you will need:
* Experience in delivering exceptional customer service, ideally in financial services, retail, or hospitality.
* A strong understanding of financial products and services.
* Excellent communication and problem-solving skills.
* The ability to work in a fast-paced environment and prioritize multiple tasks.
Benefits:
As a member of our team, you can expect:
* A competitive salary and benefits package.
* Ongoing training and development opportunities.
* A collaborative and supportive work environment.
* The opportunity to make a real difference in our customers' lives.
Join Our Team:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you. Please submit your application today.