The role
The Unified Communications Technician will provide advanced technical advice, direction and support in the network and unified communications technical domain, to enable the delivery of timely and high quality services across a large scale, highly complex IM/ICT environment.
Key responsibilities:
Provide high level technical knowledge advice and skills in both the analysis of data network and unified communications systems as well as the design and management of complex system integrations. This includes the formulation, design and provision of appropriate solutions, improvements and technical design documents for use in complex and clinical installations.
Supervise a small team to provide high level technical knowledge for 2nd level support and incident resolution, advising on technical direction and instigating alternative courses of action when deemed appropriate.
Document and maintain the data network and unified communications infrastructure within the Digital Partnership Team encompassing touch points across all connected systems.
About you
We are searching for someone who:
Provide advanced technical expertise in data networks and unified communications to determine technical direction, standardisation, professional advice and support of enterprise infrastructure in a large customer focus organisation, using the following (or similar) technologies:
Cisco LAN and Data Centre design including Layer2/Layer 3 routing protocols and configuration of VLAN's and VRF's.
Cisco Wireless technologies; Design and configuration of Cisco Wireless Controllers series and 8500 series; Cisco Access Points.
Wireless site survey and troubleshooting skills.
Cisco Unified Communications Manager (CUCM), UCCX, Unity
Integration of wireless IP handsets to CUCM including messaging and duress systems.
Voice over IP technologies and protocols (H.323, SIP, SCCP, etc.)
Voice Gateways and Gatekeepers, Media Resources (MCU, Conference Bridges, Transcoding, MTP)
Ethernet and IP QoS principles (classification, marking, queuing, congestion avoidance, policing, shaping, link efficiency mechanisms, etc.)
Critical Messaging systems such as SPOK Messenger, New Voice Mobicall / Ascom DuraSuite, TAP, RS232, RF transmission
Security principles and best practice e.g. Cisco ISE; Cisco ASA
Network Management tools, e.g. Cisco Prime, Solarwinds
Integration of third party technologies such as RTLS, Nurse Call and Building Management Systems into a Unified Communications environment.
Legacy PBX technologies such as Alcatel-Lucent, Omnivista, PBX-IP Qsig interconnection.
Demonstrated skills in the analysis and problem solving of unified communication system issues and the formulation, design and provision of appropriate solutions and improvements, including the recommendation, documentation and implementation of ICT changes
Demonstrated ability to supervise a small team of technical staff to achieve and exceed defined service levels, incorporating training and staff development opportunities
Well-developed interpersonal, written and oral communication skills including the ability to negotiate, advise and influence others on behalf of the unit, working collaboratively with people to reach a desirable outcome
Demonstrated ability in developing and promoting ITIL Service Management processes primarily incident / problem / test / change and configuration management
Why work with us?
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes
Competitive salaries
12.75% superannuation
17.5% leave loading
Our commitment to equity, diversity and inclusion
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.
Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.
Ready to apply?
For further information on how to apply please review the attached Role Description.This work is licensed under a Creative Commons Attribution 3.0 Australia License.