Customer Service Manager Sydney, Mascot | $70 per hour super | 3-Month Contract We are seeking an experienced Customer Service Manager to lead a customer service team within a fantastic organisation on a 3-month contract! This role is focused on team leadership, issue escalation, and ensuring high standards of customer service across order processing and logistics functions. Key Responsibilities: Manage, coach, and support the customer service team Act as the escalation point for complex customer, order, and delivery issues Provide hands-on training and ongoing guidance to team members Monitor service levels, workloads, and team performance Liaise with internal stakeholders and logistics partners to resolve issues Support continuous improvement of processes and ways of working About You: Proven experience in a Customer Service Manager or Team Leader role Strong SAP experience is essential Background in product-based industries such as Pharma, FMCG, or similar Confident managing escalations and leading teams in fast-paced environments Customer-focused with a calm, solutions-driven approach If this role sounds like it could be of interest, hit the apply button to find out more!