Customer Service Representative
Are you passionate about delivering quality experiences for customers? As a Customer Service Representative, you will be empowered to make a positive difference for our clients and communities.
About the Role
We are looking for a skilled and dedicated individual to support our team in providing exceptional customer service. Your key responsibilities will include:
* Supporting customers by being their first point of contact; putting them at the centre of everything you do
* Identifying the most suitable products and services for customers: account opening, unsecured lending and banking transactions
* Demonstrating our banking options (self-service and digital) for customers; making banking simple, easy and secure
Requirements
To succeed in this role, you will need:
* A passion for delivering gold-class experiences for our diverse range of customers
* A keen eye for detail ensuring every transaction is efficient and accurate
* Customer centric thinking and an appreciation for inclusion and diversity
Benefits
You will have access to:
* Tailored career development programs, upskilling and mobility opportunities to ensure success
* Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances
* An extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology
Work Environment
We pride ourselves on creating a diverse and inclusive workplace where everyone feels valued and appreciated. Our culture of equity and respect fosters an environment where all colleagues' unique backgrounds and identities are understood, respected and celebrated.