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Join The Services Company As a UX/UI Designer
Are you a passionate UX/UI Designer looking for your next exciting opportunity? Our client, a respected government agency, is seeking a skilled professional to join their dynamic team located in Parramatta, New South Wales (hybrid work scenario). This is a 12-month role with both contract and fixed-term options available.
Role Purpose
The Mid-Level UX Designer plays a key role in designing and enhancing user-centered digital services within a critical digital platform. Working within a multidisciplinary Agile team, the role focuses on improving usability, accessibility, and experience consistency across the platform in line with NSW Government Digital Design Standards and WCAG accessibility guidelines.
Key Responsibilities
Design and refine user journeys, wireframes, prototypes, and high-fidelity UI designs for portal features and enhancements.
Conduct user research and usability testing to inform design decisions and validate solutions.
Collaborate with service designers, product managers, developers, business analysts, and content designers to deliver effective, user-friendly digital services.
Translate complex legislative and procedural requirements into intuitive user experiences.
Advocate for human-centered design across stakeholder groups.
Maintain consistency in design, aligning with design systems and standards.
Use data, user feedback, and analytics to iterate and improve digital products.
Contribute to design libraries and documentation for scalable, reusable patterns.
Key Challenges
Balancing user needs with policy, legislative, and technical constraints.
Designing for a diverse range of users, including the public, government agencies, councils, developers, and professionals.
Ensuring consistent UX across multiple systems and services.
Working within tight timelines while maintaining quality and accessibility compliance.
Essential Requirements
3-5 years of UX design experience on digital platforms, preferably in government or large-scale environments.
Proficiency in UX tools such as Figma, Miro, or similar.
Strong knowledge of user-centered design, usability heuristics, and WCAG 2.1 standards.
Experience with user research and usability testing.
Understanding of responsive and mobile-first design principles.
Excellent communication and stakeholder engagement skills.
Desirable
Experience with government portals, especially transactional or regulatory platforms.
Familiarity with Agile tools like Jira and Confluence.
Knowledge of NSW planning or development processes.
Experience with service design or content strategy.
Additional Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Design
Industries: IT Services and IT Consulting
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