Description NATURAL TALENT Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests. W Sydney is now casting for a Concierge Supervisor reporting to the Chief Concierge or their designate. Are you passionate about delivering unforgettable guest experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? W Sydney is on the lookout for a Concierge Supervisor to join our team, reporting to the Chief Concierge or their designate. JOB SUMMARY Are you passionate about delivering unforgettable guest experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? W Sydney is on the lookout for a Concierge Supervisor to join our team, reporting to the Chief Concierge or their designate. Lead and support all Concierge operations in the absence of the Chief Concierge, ensuring seamless service that exceeds guest expectations. Supervise the Wheels team, main hotel driveway, car stacker, transportation services, and courier/postal dispatching. Champion the Whatever/Whenever culture, creating personalized and memorable experiences for every guest. Collaborate with hotel departments to anticipate guest needs and deliver an exceptional, tailor-made stay. Maintain a service philosophy that inspires and guides your team to excellence. ABOUT YOU A charismatic and passionate hospitality professional with outstanding communication skills. A strong leader who can inspire a team and create a welcoming atmosphere. A proactive problem-solver who thrives in a fast-paced, luxury hotel environment. BENEFITS Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International Discounts on food & beverage across all our hotels Recognition programs to keep you motivated Wellbeing & mindfulness programs to ensure you stay healthy Employee Assistance Program ‘Great Places to Work’ certified MI RECOGNITION Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. MI CAREERS SOCIAL MEDIA ACCOUNTS Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram CTA TO LEARN MORE Visit whotels.com/careers to learn more about our workplace culture and career opportunities. DIVERSITY AND INCLUSION STATEMENT Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws