Job Overview
The Online Assistant plays a vital role in delivering exceptional customer experiences for online shoppers. This involves working behind the scenes to manage customer inquiries, process orders, and support home delivery operations.
Key Responsibilities
* Use a mobile device to plan routes, select items, and optimize time management.
* Work flexibly across various store locations as required, adapting to changing situations and priorities.
* Develop in-depth knowledge of products, services, and promotions to provide recommendations and excellent customer service.
Requirements
* A happy and enthusiastic individual who is comfortable working in a fast-paced environment with early morning starts.
* A friendly and welcoming person with a genuine passion for helping customers.
* Someone who enjoys taking initiative, solving problems, and owning tasks to ensure high standards of work.
* A team player who is adaptable and productive in diverse situations.
Benefits and Perks
* Discount card offering 10% off at major retailers, increasing to 15% every Friday and Saturday.
* Free food and hot drinks provided for colleagues in all stores.
* Generous holiday entitlement based on hours worked, plus maternity and paternity leave.
* Pension matching between 4-7.5% of contributions.
* Share schemes allowing discounted share purchases.
* Shopping discounts and special offers on gym memberships, restaurants, holidays, and retail vouchers.
* Employee Assistance Programme providing confidential guidance on various issues.
We value our colleagues and strive to create an inclusive environment where everyone can achieve their full potential. We offer a range of development opportunities, including mentorship, training, and career progression pathways. Our commitment to inclusivity includes enhanced discretionary leave for families and support for carers.